Apex Santa Cruz Bikes - Frequently Asked Questions (FAQs)

General Questions

Q: Where are you located?
A: Our shop is located at 26039 Ridge Rd, Damascus, MD 20872. Come visit us!

Q: What are your hours of operation?
A: Our standard hours are:

  • Monday - Friday: 10:00 AM - 6:00 PM

  • Saturday: 9:00 AM - 5:00 PM

  • Sunday: Closed
    (Hours may change for holidays or special events. We recommend calling ahead.)

Q: How can I contact you?
A: You can reach us by:

Products & Inventory

Q: Do you only sell Santa Cruz Bikes?
A: While we specialize in new and used Santa Cruz mountain bikes and e-bikes, we also carry a selection of high-quality parts, accessories, apparel, and protective gear from other trusted brands to complete your setup.

Q: Do you have a specific bike in stock?
A: Inventory changes daily. Please call us directly at +1 (952) 800-6927 for the most up-to-date stock information. We can check our inventory and hold items for you.

Q: Can I test ride a bike?
A: Absolutely! We encourage test rides to ensure you find the perfect fit. You will need a valid government-issued ID and must sign our test ride waiver.

Services

Q: Do you offer bike repair and maintenance services?
A: Yes, we have a full-service workshop staffed by certified mechanics. We offer everything from basic tune-ups to full suspension overhauls. Contact us for a quote or to schedule service.

Q: Do I need an appointment for service?
A: Walk-ins are welcome, but appointments are highly recommended to ensure we can serve you promptly. You can schedule by calling or emailing us.

Q: Do you offer professional bike fitting?
A: Yes, we offer professional fitting services to optimize your comfort, power, and performance on your bike. Ask us for details and pricing.

Shipping & Delivery

Q: Do you ship bikes and products?
A: Yes! We offer free standard shipping on all orders to the United States and Canada.

Q: How long will it take to get my order?
A: Most in-stock orders ship within 2-3 business days. Transit time is typically 3-7 business days in the continental US. You will receive a tracking number once your order ships.

Q: My bike arrived shipped. Do I need to assemble it?
A: Yes, some assembly is required. Bikes are professionally packaged but need final assembly (attaching front wheel, handlebars, pedals, etc.). We recommend having it assembled by a professional mechanic for safety. We are happy to provide assembly for local customers for a fee.

Returns, Warranty, & Policies

Q: What is your return policy?
A: We have a 30-day return policy for most new, unused accessories and apparel in original packaging. All new bike sales are final but may be eligible for an exchange within 14 days, subject to a restocking fee. Please see our full [Return and Refund Policy] for complete details.

Q: Are my purchases covered by a warranty?
A: All new Santa Cruz bicycles and frames are covered by the manufacturer's excellent warranty. We act as your liaison for all warranty claims. Components and accessories are covered by their respective manufacturer warranties.

Q: Why is my helmet non-returnable?
A: For health and safety reasons, we cannot accept returns on helmets, saddles, or grips once they have been purchased, in accordance with industry standards.

Payment & Financing

Q: What forms of payment do you accept?
A: We accept all major credit cards, debit cards, and cash. We do not currently accept personal checks.

Q: Do you offer financing?
A: Please contact us directly to inquire about current financing options we may have available.

Miscellaneous

Q: Do you buy used bikes?
A: Yes, we consider used bikes for consignment or direct purchase on a case-by-case basis. Bring your bike into the shop for our team to evaluate.

Q: Do you have a loyalty program?
A: We love rewarding our loyal customers! Ask in-store about any current loyalty or repeat customer programs.

Still have questions?
Don't hesitate to reach out! Email: support@apexsantacruzbikes.us or Call: +1 (952) 800-6927