Apex Santa Cruz Bikes - Accessibility Statement

 

Last Updated: October 26, 2023

At Apex Santa Cruz Bikes, we are committed to ensuring that our products, services, and facilities are accessible to everyone, including individuals with disabilities. We strive to provide an inclusive and welcoming environment for all customers and visitors.

1. Our Commitment

We are dedicated to meeting the accessibility standards outlined under the Americans with Disabilities Act (ADA) and other applicable regulations. Our goal is to provide a seamless experience both in our physical store and online.

2. Physical Store Accessibility

Our store at 26039 Ridge Rd, Damascus, MD 20872 is designed to be accessible:

Entrances: Wheelchair-accessible entrances with automatic doors or ramps.

Aisles: Wide aisles to accommodate mobility devices such as wheelchairs and walkers.

Parking: Designated accessible parking spaces close to the entrance.

Restrooms: Accessible restrooms equipped with grab bars and sufficient space for mobility devices.

Service Counters: Counters at a height accessible to wheelchair users.

Assistance: Our staff is trained to assist customers with disabilities. Please let us know if you need help.

3. Website Accessibility

We are actively working to ensure our website (if applicable) is accessible to all users:

Standards: We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Features: Our website includes features such as:

    • Text alternatives for non-text content.

    • Keyboard navigation support.

    • Resizable text without loss of functionality.

    • High contrast modes for better readability.Ongoing Efforts: We continuously review and update our website to improve accessibility.

4. Assistive Services

Communication: We provide alternative formats of documents (e.g., large print, braille) upon request.

Support: For assistance with accessibility-related issues, contact us at:

5. Feedback

We welcome feedback on how we can improve accessibility. If you encounter any barriers or have suggestions, please contact us:

Email: support@apexsantacruzbikes.us

Phone: +1 (952) 800-6927

Mail: Apex Santa Cruz Bikes, 26039 Ridge Rd, Damascus, MD 20872

We will respond to your feedback within 5 business days.

6. Ongoing Efforts

Accessibility is an ongoing priority. We regularly train our staff and review our policies and facilities to ensure we meet the needs of all customers.

Thank you for choosing Apex Santa Cruz Bikes. We are committed to serving every member of our community.